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FAQs

If you can’t find the answer below to a question you may have,
please contact a member of our team on 0800 368 7722

General Questions

If your loved one passes away at home, it is important to remain calm. If the death has been expected, the doctor who has been treating your loved one should be contacted, providing they have seen the doctor within the previous 14 days of their death. The doctor will either attend to confirm the death or will give permission for your loved one to be transferred into the care of Far & Beyond Funeral Services. If the death has not been expected you will need to contact the GP of your loved one, they will then visit your home address to confirm the death and issue the Medical Certificate of Cause of Death. You can then contact Far & Beyond Funeral Services and we will take over the care of your loved one.

If your loved one has been an in-patient, the doctors who have been treating your loved one will usually issue the Medical Certificate of Cause of Death. You will usually be given the opportunity to sit with your loved one before they are transferred to the mortuary. When you are ready for your loved one to be collected, you will need to contact Far & Beyond Funeral Services. We will then collect your loved one from hospital, and transfer them into our care.

If the doctor will not issue a Medical Certificate of Cause of Death, this will usually be because the circumstances surrounding the death of your loved one mean that a Coroner should be involved for further investigation. The doctor may not issue the Medical Certificate of Cause of Death for a number of reasons such as;

  • Your loved one has passed away suddenly and the cause of death is unknown.
  • Your loved one has passed away due to violence.
  • Your loved one has passed away in prison.
  • Your loved one has passed away unnaturally.
  • Your loved one has passed away in a place or circumstance which requires an inquest.
  • The doctor can only complete the Medical Certificate of Cause of Death if they know the cause of death and have seen your loved one for the same illness during the 14 days prior to them passing away.

All deaths within the UK have to be registered, a death should be registered within five days. If this is not going to be possible the registrar must be informed of the circumstances within the five-day period.

The people closest to your loved one have a legal obligation to register the death. This can be done by; any immediate family or next of kin, a family member who was in attendance during your loved ones illness, a family member living in the area of which the death of your loved one occurred, any person who was present at your loved ones death, the person arranging your loved ones funeral.

The death of your loved one has to be registered at the registrar’s office in the area where your loved one passed away. If your loved one passed away a distance from home, you may be able to attend your local registrar’s office. This is called Registration by Declaration, the two registrars will transfer documents by fax and post in order to register the death of your loved one. Depending on your circumstances, this may delay the date of the funeral.

If the death of your loved one was expected, you will need to take the Medical Certificate of Cause of Death signed by a doctor with you (if available).

You will also need to take your loved ones;

  • Birth certificate.
  • Council Tax bill.
  • Driving licence.
  • Marriage or civil partnership certificate.
  • NHS medical card.
  • Passport.
  • Proof of address (for example, a utility bill).

 

You will also need to know the following information to tell the registrar;

  • Your loved ones full name at the time of death.
  • Any names previously used by your loved one (for example, their maiden name).
  • Your loved ones date and place of birth.
  • Your loved ones latest address.
  • Your loved ones latest occupation.
  • The full name, date of birth and occupation of a surviving or late spouse or civil partner.
  • You should also take documents to show your name and address (for example, a utility bill). You can still register a death without these documents.

You do not need to register the death of your loved one before you begin making the funeral arrangements. However, in order for the funeral to take place you will need to have registered the death. The funeral cannot be held until Far & Beyond Funeral Services are handed the registrar’s Certificate for Burial or Cremation, this will be given to you by the registrar upon registering the death of your loved one.

When you have completed your loved one’s death registration at your local registrar’s office, the registrar will give you the following;

  • A certificate of registration of death (this will need to be handed to Far & Beyond Funeral Services before the funeral for your loved one can take place).
  • A Social Security registration or notification of death certificate (this will be needed in order to obtain or adjust Social Security benefits).
  • An abbreviated extract of the death entry (excluding cause of death and parentage details). All the above documents will be provided free of charge. You can also obtain a full extract of the death entry, but the Registrar will require a fee in order to provide this document.

An inquest may be necessary if your loved one has passed away unexpectedly and the cause of death is unknown. An inquest will begin to investigate the cause of death of your loved one. The coroner will commence the inquest and in some circumstances may have to postpone to a later date. After the inquest has ended, the coroner will give permission for Far & Beyond Funeral Services to conduct the funeral for your loved one, you will at this point need to register the death of your loved one before the funeral can take place. The coroner will issue an interim certificate which can be used for insurance purposes.

As many times as you are comfortable with. Our dedicated team are able to offer support throughout your visit.

A coroner may need to be involved if your loved one has passed away suddenly or unexpectedly and have not seen a doctor during the 14 days prior to your loved one passing away. The coroner will investigate the cause of death of your loved one and eliminate any suspicious circumstances that may be surrounding your loved ones death. This process usually only takes a few days. However Far & Beyond Funeral Services will keep you informed of the situation at all times and will liaise with the coroner on your behalf. In this situation a doctor will not issue a Medical Certificate of Cause of Death as this will be sent by the coroner to the local registrar’s office. Far & Beyond Funeral Services will inform you when it is possible to register the death of your loved one.

Finance Questions

Far & Beyond Funeral Services will provide a funeral service for your child at absolutely no cost. We will also attempt to wave as many disbursement fees as possible. Sometimes it is very difficult to get the whole funeral free of charge due to third party fees. However, we promise that we will not charge any additional fees and aim to reduce all third party costs where possible. The Child Funeral Charity also supports families who may need help in meeting the costs of a funeral. You can find out more at Child Fund Charity.  There are also a number of charities that support families following the loss of a child such as Child Bereavement UK.

You may be able to apply for assistance with funeral costs from the Department for Work and Pensions’ (DWP). The Social Fund can provide assistance to people who meet the required criteria. To qualify you must be the most suitable person to take responsibility for paying the funeral costs, you must also be receiving one of several qualifying benefits. You must also have insufficient savings to pay for the funeral. The DWP will only pay a limited amount, which may cover a very basic funeral, or they may provide a contribution towards a more traditional and costly funeral. Far & Beyond Funeral Services also have a Direct Debit facility to help with families’ struggling to pay their funeral costs. This will require an application, which will be reviewed by a member of our team. We understand that losing a loved one can be emotionally challenging so we are here to help and will do everything we can to lessen the burden as much as possible. Please call a member of our team on 0800 368 7722 for further information.

If you wish to set up a funeral plan with Far & Beyond Funeral Services, just call a member of our team on 0800 368 7722 and we will be happy to complete all the paperwork for you over the telephone. We can also come to visit you at your chosen location to discuss your wishes in detail so we have a full understanding of what you require.

At Far & Beyond Funeral Services we are delighted that over 90% of our customers are in fact eligible to pay via Direct Debit, we take all circumstances into consideration. We truly believe that all families and circumstances are different and we look through each application on a case by case basis.

We have developed the Direct Debit service to offer affordability for families having difficulties so we aim to keep the costs as low as possible. We offer a Direct Debit facility on every funeral we offer and no additional charges will be added for the use of this facility.

We understand that each family is different and all requirements will vary. We have carefully selected four packages which we offer as standard. However, we also offer the facility to custom make a funeral package. At Far & Beyond Funeral Services we are willing to alter any package and custom make individual packages to suit the needs of each client. Please call a member of our team for further details on